Fitbit not synching

[cathmul]

My flex won't sync since yesterday 

Help

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

[cathmul]

Thank you 

It is working again.

Even though it said it was fully charged it wasn't!!

---

@SteveH wrote:

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

---

[Iceman2512]

What do the above comments from Steve H stating some Fitbit's are 'retired' mean? Mine is a charge 2 and won't synch?

[SteveH]

In my signature, the list of "retired" fitbits is those that I have had in the past but no longer use.

Although the Charge 2 has been replaced by the Charge 3 it is still fully supported by fitbit and should work just fine. Unfortunately, syncing problems do happen from time to time. The list of things to try in my earlier post normally get things going again. If not, then as it says in the troubleshooting guide, it's time to contact customer support.