11-08-2018 21:20
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11-08-2018 21:20
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Previously graphs were real time for today & 7 day average.
Now today no longer shows and 7 day is only average from yesterday.
Been like this for about a week now, tried uninstalling/reinstalling but it doesn't reset.
Fitbit employees only update if you know it will work
11-11-2018 05:35 - edited 11-11-2018 05:36
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11-11-2018 05:35 - edited 11-11-2018 05:36
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Hello @anttna.
Thanks for sharing that you have tried uninstalling and reinstalling to get it to show correctly.
I'd like to take a closer look at what is happening. Could you share a screenshot of what you are seeing and then post it in here?
Let me know if you have any further questions. Look forward to your reply.

11-16-2018 06:01
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11-16-2018 06:01
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All these screens used to be real time now only 1 is. The other 2 are just showing stats since yesterday

11-18-2018 08:50
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11-18-2018 08:50
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Hello @anttna.
Thanks for sharing those pictures to clarify the situation.
I'd like to ask some more questions about this situation:
- What phone are you using?
- Have you logged into your account with another phone or not at all? If so, please try to log out of any other devices that you have logged in and then log out of your phone and back in.
- Was there any update on the app or phone before this started happening?
Look forward to your reply.

