help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-10-2018 14:49 - last edited on ‎11-11-2018 06:10 by Fitbit Moderator

‎11-10-2018 14:49 - last edited on ‎11-11-2018 06:10 by Fitbit Moderator

I have a fitbit 3 and since the update the time on the watch had been incorrect and I have had problems conecconne to the application.

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎11-11-2018 06:12

‎11-11-2018 06:12

Welcome to the Forums @ARicho.

 

Let me help you get your Fitbit to sync and display the correct time once again.

 

It could be that the time and syncing situations are related. The Fitbit should correct the time it is showing after a sync. Since it is not syncing, it might have gotten the wrong time and correct it. My suggestion would be try to follow all of the steps listed in this help article. They should help you get it to sync and thus correct the time.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎11-18-2018 08:29

In response to LanuzaFitbit

‎11-18-2018 08:29

All working  ok now.

Thanks for your help.

Best Answer

‎11-19-2018 06:40

In response to ARicho

‎11-19-2018 06:40

Hello @ARicho.

 

Great news! Thanks for letting me know. Now you can work towards all of your goals without worrying about that.

 

If you have the time, be sure to read one of our Discussion boards. There are lots of different topics to talk about in there, maybe one will pique your interest.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes