Fitbit not syncing

[MichelleLeeV]

Hi there, 

I synced my phone on Saturday evening and last night and both times it hasnt picked up they syncing..

I even took a photo last night

Please advise as i am loosing points

[MichelleLeeV · Accepted solution]

And how do i get these points to load now?

[SteveH]

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

http://help.fitbit.com/articles/en_US/Help_article/1866

[MichelleLeeV]

Thank you but it is still not sycning 

[SteveH]

If multiple restarts and that troubleshooting guide have not helped then I think the best thing to do would be to contact customer support via:

contact.fitbit.com

Hopefully they might be able to tell what's happening from the server side.