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Not syncing to android

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‎06-12-2017 20:24

‎06-12-2017 20:24

My charge 2 fitbit has had no problem syncing with my android phone till today. It says it was last updated at 1:30pm (now 10:20pm). The only way it will sync is if I go into my applications and "force stop" it. Then I will reopen it and it will sync. 

 

Is there a way I can uninstall the application on my phone? Then have my fitbit resync? Only thing is I'm in the middle of a challenge and I'm leading and I would hate to give that up - lol.  

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2 REPLIES 2

‎06-12-2017 22:04

‎06-12-2017 22:04

What model phone do you have and do you know if it's a supported device?

Fitbit Ultra | Fitbit One | Fitbit Blaze (SOLD)
Best Answer

‎06-13-2017 00:34

In response to Dragonfruit

‎06-13-2017 00:34

Have you check the Help docs out? 

Http://help.fitbit.com/?q=sync 

Make sure the app is up to date. 

As for deleting the app all your challenges and data is connected with your Fitbit account, it is not stored on or connected with your phone or app. 

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