06-12-2017 23:55
06-12-2017 23:55
Hi there,
I synced my phone on Saturday evening and last night and both times it hasnt picked up they syncing..
I even took a photo last night
Please advise as i am loosing points
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06-12-2017 23:57
06-12-2017 23:57
And how do i get these points to load now?
06-12-2017 23:57
06-12-2017 23:57
And how do i get these points to load now?
06-12-2017 23:58
06-12-2017 23:58
I would try restarting your phone and then restarting your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:
06-13-2017 00:27
06-13-2017 00:27
Thank you but it is still not sycning
06-13-2017 00:30
06-13-2017 00:30
If multiple restarts and that troubleshooting guide have not helped then I think the best thing to do would be to contact customer support via:
Hopefully they might be able to tell what's happening from the server side.