Fitbit not syncing

[Athram]

Once again this won'the synch, I do both want a product that that takes up to 45 mins just to get it to work properly, turn off bluetoothand reinstall it, should of returned it when I could 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Athram! 

Thanks for letting me know what you have already tried.

I'd like to ask you some questions so that I can find the best way to help you:

• What phone are you using to sync? What Fitbit do you have?
• Has it always been like this or did this start recently?
• Do you get some sort of error message? What does it say?

In the meantime please try going through the troubleshooting steps on this help article. Please try to do so in order as it works best like that.

Let me know if you have any further questions.

[Wu18]

Hello all, 

I am having the same issue. Ever since Friday,  July 27, 2018, my Charge 2 will only sync once I close the app and power toggle the Bluetooth. This is becoming increasingly frustrating. The Android reviews are littered with complaints about the same problem through the Play Store. 

My GF is also having the same issue.

I have/Gf has:

-Samsung S7 Edge / Samsung S6

-Charge 2 / Alta HR

-Both have the latest FitBit firmware

[Lalbright]

I last logged in at 1:54 AM on the 28th.  I've tried the laptop, tablet and phone.  None will sync.  Plus, my battery, on the Ionic has started draining rapidly. It just started happening when it stopped syncing.

[Swaintrain]

I'm having the same issue, but thought it was my new phone that is not listed as a supported phone

[Seichan]

Same thing is heappening to me. 

Saying my last log in was Saturday 28 July. I was really looking forward to see my data from yesterday. I know I hit some milestones.

I'm so frustrated. Battery seems to be draining twice as fast. This is infuriating. I bought this to track the 100 mile ride I did yesterday and the 22 mile swim I'm doing in October. This was all supposed to help me with my training!! Now I may have to buy another device to help me. I bought the Fitbit because of the excellent reviews😟

[Rissy625]

I'm having the same issue. Mine also stopped syncing on the 27th in the wee hours of the morning. I have a Samsung S8 and a fitbit blaze. On top of not syncing up now my battery doesn't seem to be lasting at all either. I've done the reset and even the bluetooth reset that the app suggested upon continued lack of syncing. I removed the device from my phones saved bluetooth connections and reinstalled it. I don't know what else to do at this point. It's rather frustrating. 

[Jan2512]

I am having the same problem since Sunday 29/7/18.  I have an original Flex which up till Sunday worked fine.  The tracker itself is working as the flashing lights go up during the day and a midnight go back to one flashing light.  My charger is also working.  I however, cannot sync to either my Samsung Galaxy Tab A (which I have had since 2016 and the blue tooth has always previously worked) nor my laptop which again I have been using for years and not had syncing problems in the past.  I have tried various troubleshooting tips but to no avail.  As I am in competitions it is very disheartening.  I am loathe to buy a new device when for all intents and purposes it is working just not communicating with my laptop nor tablet.

[Kanadolski]

Same issue for me. Since 7/25 my app has stopped synching. I have a charge 2 and a Samsung 8. I have had zero problems with my charge or the app until now. Nothing I try fixes the issue. 

[Jobannana]

I am having the same issue as ALL these people!!! My Alta HR stoopst syncing on July 27 @ 10pm approx. I did everything I could to try and fix it. Uninstall /reinstall the app etc. Kept getting message there could not connect to the Bluetooth.  My Bluetooth was on as other devices were connected.  There is definitely a glitch and is apparently something that has recently occurred if all these people are just now having these issues.  I do not have 150.00 dollars to go out and buy another fitbit so please get this fixed!!!!

[JoeShmo60]

My Versa has been struggling to sync with the Pixel 2 XL since I bought the tracker in June. Some days I can't get it to sync at all, no matter how many times I restart Bluetooth, the phone, or the tracker. This is supremely annoying and I'm about ready to just get another brand after reading that this is common in the community and not just an isolated bad tracker.

[springyj]

 I have a Samsung S5 and and Charge 2 and haven't been able to sync since 7/20 at 10pm.  I have reset my fitbit, removed the app from my S5 and tried syncing on a different phone and stI'll nothing.  This is super frustrating and I hope there is a fix to the app and not another dud fitbit tracker since this is my second in 4 months 😞

[Jobannana]

Hi Moderator:

Phone i am using:  Motorala Droid Z Force

Has it always been like this:  NO - just started on July 26; has always worked great before!

Do i get some sort of error message:  only message i get is that it will not connect to my Bluetooth. 

And before you tell me all the things to go thru - I've already done them.  I uninstalled the app on my phone - nothing.  I got a new phone and installed the app - nothing. the Bluetooth works for other devices so it is not my Bluetooth.  The fitbit works on my arm, it just will no longer sync to my phone or PC so i no longer get all the benefits of it.  It is a watch now with daily steps that reset.  From reading all the other posts, appears there is or was a glitch that happened and something needs to be done.  I don't have $150 to get another one.  This one is just a year and one month old.  Please let me know what can be done.  Thanks.

[Jan2512]

After a couple of very frustrating days my syncing problem is fixed.  My Flex died overnight (as I could not be notified of my battery usage).  I charged it & a couple of hours later I thought I'd check if my tablet could pick up my Flex (with my fingers crossed) lo and behold it started to sync.  I later checked my laptop and it started working on there as well.  It must have been a glitch considering how many people have been affected.

[Jobannana]

So glad to hear this.  That was going to be my next step...just let my Fitbit die and then recharge the battery to see if it would sync up.  Fingers crossed.
Thanks for letting me know.

Sent from my Verizon Motorola Droid

[SunsetRunner]

Same here.  It will only sync after I've turned the phone off and on, the the blutooBlu, and then updating the app.

[aben]

It seems I am not the only one pulling out my hair and screaming. I have a Flex and Samsung phone. Mine quit syncing at 6 am on July 31. I have tried everything that has been suggested in all these posts and still nothing. Very frustrating. Obviously there was an update of some kind that killed our functionality. Can they back date a version and get us connected? 

Also the charge is draining inside a day. Usually lasts 2 to 3 days. I suspect the charge is draining because it is constantly trying to sync and can't.

I've had 2 flexes over the last 5 years and love them. But if you can't sync what is the point in even having one?

[baudine]

Had the same issue...THIS FIXED IT

Hi there @Jafran0628, welcome aboard to the Fitbit Community! The update you had was with the mobile app or the firmware with your Fitbit tracker?

If the update was the Android app I recommend to do the following steps: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the syncing issue continue, try the following suggestions: Having trouble syncing? (here's how to fix this).

See you later and hope this helps!

[SunsetRunner]

Thank you! That worked! 😀

[LanuzaFitbit]

Hello everyone!

I'd like to apologize for the delayed response.

In cases like this I'd recommend that the first thing you try is to follow the steps on this help article. Going through them in order should definitely help you in getting your Fitbit to sync.

Other than that, please also follow the steps shared above. They can also help you out.

Let me now if you have any further questions.