Fitbit not syncing

[Athram]

Once again this won'the synch, I do both want a product that that takes up to 45 mins just to get it to work properly, turn off bluetoothand reinstall it, should of returned it when I could 

Moderator edit: Clarified subject

[aben]

I am not sure who mentioned it, but letting the battery completely run out and then restarting your phone before recharging it was a genius. It worked. Thanks

[LanuzaFitbit]

Hello @aben! 

Thanks for letting everyone know that following those steps definitely helped out. That is great to read!

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about in there.

Please let me know if there is anything else I can help out with.

[Jobannana]

Hello,
Not sure it is the ideal solution, but today I had taken my Fitbit off while I was going to be in the water. Left it in the car and when I got back it didn't work at all.  Neither did my husband's.  The temps outside we're in the 90s so the inside of the car must have gotten way up there and we figured the Fitbits overheated.
Once we got home, I plugged mine up to the charger and it started right up ( hubby did the same thing). The point of this LONG story is that FINALLY MY FITBIT IS SYNCING TO MY PHONE!  It took overheating it I suppose to jump start it. Whatever works..
Thanks and good day.

Sent from my Verizon Motorola Droid

[LanuzaFitbit]

Hello @Jobannana.

Thanks for letting us know about that story. While I am happy to learn that your Fitbits are now working, I'd like to mention that avoiding it getting overheated is a good practice.

The operating temperatures for the Fitbits are 14° to 113° F (-10° to 45° C) so please keep that in mind.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about in there.

Let me know if you have any further questions.

[SunsetRunner]

I'm just curious: Since it seems a little of us have been having this issue since the update, has the company looked into the issue at all?  

[LanuzaFitbit]

Hello @SunsetRunner.

We're regularly looking into possible issues with updates and the devices. While at this moment there is nothing to announce I can tell you that whenever there is a widespread issue we'll be sure to look into it and work towards a solution.

Please let me know if there is anything I can help you with.

[gah207]

I have never been able to get my Versa to sync.  I contacted where I bought the watch, and they told me I needed to update it which I did.  I also went on this page, and followed all the steps recommended, and I even let my watch die, and then charged it, and it still does not sync.  I spent too much money for this phone not to work.  I love that it logs my steps, and sets the alarms, and it did use to show when someone was calling, but it doesn't show texts, now it is just good for tracking my steps, and my alarms.  Any other advice would be great, but if not I will see if I can get a refund or possibly exchange it for some other smart watch. 

[Lalbright]

It makes it hard if you are recording food and stuff, if it never syncs!  I also am in the Noom program and when my steps do not sync on my phone, then it shows a shortage with that program.  Or it may sync at random times.  I want to change my watch face and cannot get it to sync.  It really short changes the consumer!  I do not even get notifications of calls, texts or emails!  I am probably going with another.

company's product.     This is crap!

[gah207]

Your right, I even contacted the company where I bought my watch, and updated my app, and it's all current, but I changed the face on my watch, so now when my phone rings I can't even get that anymore.  So now I basically use it for alarms, and recording how many steps.  I saw where you said you were going to go with another company product.  I was wondering if you did this and if it worked with your phone?  If so could you please advise, I think that is my only option.  My watch has not worked from day one.  I'm so disappointed in this, nor has the company reached out to help me.  I saw where he acknowledged everyone else's comments, once the phone had started working, but never got an acknowledgment of yours or mine.  Thank you in advance!!!!

[Jobannana]

my fitbit work great now. I let the battery totally die and then did a full re-charge and once I did that, and re-synched it, it worked perfect. Have you tried doing that? Good luck

[SunsetRunner]

I did, and it worked, thank you!