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Fitbit not syncing

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‎07-26-2019 17:14 - last edited on ‎07-27-2019 15:36 by Fitbit Moderator

‎07-26-2019 17:14 - last edited on ‎07-27-2019 15:36 by Fitbit Moderator

I have a Samsung s7 phone.  The other day my fitbit stopped syncing with my phone and will no longer pair with my phone.  I have tried all the troubleshooting ideas and nothing works! Totally frustrated

 

Moderator edit: Updated subject for clarity 

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‎07-27-2019 15:39 - edited ‎07-27-2019 15:40

‎07-27-2019 15:39 - edited ‎07-27-2019 15:40

Welcome to the Community @Grandma13. Thanks for mentioning the phone you're using to sync. I appreciate the troubleshooting tried.

 

Sorry to hear you're experiencing this. I would like you to confirm that you've tried this syncing troubleshoot and please let me know which tracker or watch you're using. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-27-2019 18:35

In response to SilviaFitbit

‎07-27-2019 18:35

I contacted Customer service.   After about an hour, we were able to sync my fitbit.  It is now working fine.  Thanks!Sent from my Verizon, Samsung Galaxy smartphone
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‎07-30-2019 10:34 - edited ‎07-30-2019 10:34

In response to Grandma13

‎07-30-2019 10:34 - edited ‎07-30-2019 10:34

Thanks for getting back @Grandma13. Sorry for the delayed reply. 

 

I'm glad to hear that your Ionic synced when you troubleshooted it with our Customer Support team. 

 

If you would like to continue participating in the forums, you can check our Discussions Boards where you post tips about Get Moving, Eat Well, Manage Weight and Sleep Better. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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