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Fitbit progress report not coming

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‎07-31-2018 04:18 - last edited on ‎08-02-2018 05:29 by Fitbit Moderator

‎07-31-2018 04:18 - last edited on ‎08-02-2018 05:29 by Fitbit Moderator

Hi I'm not getting my weekly Fitbit progress reports sent to my email anymore ..  n I'm not very happy about that..   I would like to know why .. as it always did before n its been about 2 weeks that I am not getting them! Yes it is synced to my phone n my laptop ..can u plz let me know why ? 

 

 

Moderator edit: Clarified subject

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‎08-02-2018 05:34

‎08-02-2018 05:34

Welcome to the Forums @megster12_72! 

 

Thanks for bringing this up.

 

It is possible that the report was delayed due to the high volume of reports being sent out. This can happen because of that.

 

In the meantime, maybe you could try to look into your settings and verify that the setting for the Weekly Reports have not been turned off. If it is on, try to turn it off then save your settings and then turning it back on and saving again. That should work so that you get your reports once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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4 REPLIES 4

‎08-02-2018 05:34

‎08-02-2018 05:34

Welcome to the Forums @megster12_72! 

 

Thanks for bringing this up.

 

It is possible that the report was delayed due to the high volume of reports being sent out. This can happen because of that.

 

In the meantime, maybe you could try to look into your settings and verify that the setting for the Weekly Reports have not been turned off. If it is on, try to turn it off then save your settings and then turning it back on and saving again. That should work so that you get your reports once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-02-2018 05:54

In response to LanuzaFitbit

‎08-02-2018 05:54

hello I have got the problem fixed by calling them ...  n having them work with me to re-connect my Fitbit over again ..    and it's working awesome ..!!! THANKS ..MAGGIE😉  

Sent from Yahoo Mail on Android
Best Answer

‎08-05-2018 07:33

In response to megster12_72

‎08-05-2018 07:33

Hello @megster12_72! 

 

Glad to read that everything seems to be in order now! Thanks for letting me know.

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about with other members, I'm sure that you will find something that you'll be interested in.

 

Let me know if there is anything I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-08-2018 03:11

In response to LanuzaFitbit

‎08-08-2018 03:11

All good , thank you so much ..!!! 

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