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Fitbit stop syncing

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‎05-29-2018 05:43 - last edited on ‎05-31-2018 05:12 by Moderator Alum

‎05-29-2018 05:43 - last edited on ‎05-31-2018 05:12 by Moderator Alum

My fitbit stop syncing to my phone and is now saying that it's the 24th of last month how do I fix this? 

 

 

Moderator Edit: Updated Subject For Clarity.

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‎05-31-2018 05:11

‎05-31-2018 05:11

Hi @Maraleigh, welcome to the Fitbit Community, nice to have new members. I was reading your tracker stop syncing with your phone. The part that concerns me is that the lats sync was 24th of last month.

 

Have you reviewed if your tracker is paired to your account? This is easy to tell if your Dashboard is not showing tiles or your tracker is not in the settings of the app. If this is the case, just go back ans pair your tracker back to your Fitbit account.

 

  1. From the Fitbit app dashboard, tap or click the Account iconUser-added image
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

If I'm wrong with the previous suggestions, then is just matter to troubleshoot the syncing issues with your phone. For this purpose, this article will give you an extra help: Why won't my Fitbit device sync?

 

Hope this get you back on track. Catch you later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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