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Fitbit surge will not sync with Samsung S4

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‎12-13-2016 17:48

‎12-13-2016 17:48

I just received my New Charge due to Syncing issues with my Samsung S4.  I have installed and uninstalled the Fitbit app, also made sure there are no other devices that are on the Bluetooth.  When I try to do the set up, and get to the second step, it keeps asking if my Charge is on which it is.  When it tries to connect to Bluetooth, it indicates Bluetooth issues.  When I try to go out to my account to look to set up under Devices...still no luck.  Going on for over a week.  Ready to find another fitness device that is not such a pain to deal with..Any help would be appreciated.

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‎12-16-2016 03:20

‎12-16-2016 03:20

It's great to welcome you @Loneranger90. If your Surge is not paired to your account, it won't be able to sync, I recommend restarting your Surge by following @MeylinP's instructions and after the restart, follow the setup procedure from a computer.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-19-2016 13:32 - edited ‎12-19-2016 13:36

‎12-19-2016 13:32 - edited ‎12-19-2016 13:36

Currently I am having the same problem.

 

I have the tracker working with this laptop... and an old cracked screen motorola moto X.

 

I can get the app set up and bluetooth linked to the tracker- there is no way in hell can i get the app to find the tracker.  Samsung S4 is not working with the latest App.......

View here for my thread. I have spent 2 weeks trouble shooting this thing and have tested it with previous versions of the app - 2.35 for example today. They dont work.

So there is a small chance the s4 is not working with the apps- but the tracker and phone can connect via bluetooth as shown in my post.

 

https://community.fitbit.com/t5/Surge/My-surge-will-not-find-my-new-phone/m-p/1692126#M60274

 

Regards,

Graham tobin.

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