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Fitbit swipe unresponsive

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‎08-18-2020 12:28 - last edited on ‎08-21-2020 13:17 by Fitbit Moderator

‎08-18-2020 12:28 - last edited on ‎08-21-2020 13:17 by Fitbit Moderator

The fitbit won't show any screen but the time.  I can't check steps, etc., by swiping screen.  Unable to access battery setting.

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎08-18-2020 12:56

‎08-18-2020 12:56

Hi, @vneary , a restart usually fixes that issue.  To restart:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

i hope this works for you.  Good luck, and welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

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2 REPLIES 2

‎08-18-2020 12:56

‎08-18-2020 12:56

Hi, @vneary , a restart usually fixes that issue.  To restart:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

i hope this works for you.  Good luck, and welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎08-18-2020 15:40

In response to Julia_G

‎08-18-2020 15:40

This worked immediately.  Thanks so much for the help.

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