Fitbit sync service notification

[juliocgut]

Hello,

Since the last app update with the facelift, etc, I'm noticing a persistent notification in Android I was not seeing before. The notification is for the Fitbit sync service.

I'd like to disable this persistent notification. Is there a way within the app, or do I need to hide it with the Android OS options?

Thanks,

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @juliocgut, it's nice to see you again participating here in the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, you have the All day sync feature enabled? This particular notification cannot be deleted? In the meantime I receive your answers, please try the following:

1. Make sure that All-Day sync isn't enabled
2. Force quit the Fitbit app
3. Uninstall the app from your mobile device
4. Make sure that the Android version is up to date
5. Reboot your mobile device
6. Reinstall the app
7. Login using your Fitbit credentials
8. Let me know if the issue persist

Keep me posted.

[juliocgut]

Hi @RicardoFitbit 

I tried all the steps below, but the notification is still there.

I have a Google Pixel 2XL running Android 9 with the latest security patch (5 Aug 2019). All day sync and Always connected are disabled. And yes, the notification is a persistent one; I cannot remove it by swiping it off.

Any other ideas?

Thanks,

[Ammcgreg]

I am having the same persistent notification on my Pixel 2. 

[RicardoFitbit]

Thanks for your reply and update @juliocgut, welcome aboard @Ammcgreg. Sorry for the delay in responding your posts.

@juliocgut The information that was shared with me is appreciated. So we can move forward with this, can you please send me a screenshot of the notification under discussion? You can refer to this post to send me the image. 

@Ammcgreg Can you please let me know if the steps that were shared on my previous post were took into consideration? Please keep me posted.

I'll be around.

[juliocgut]

Hello @RicardoFitbit 

Here's a screenshot where you can see the notification. Cannot be swiped out.

The screen you see is for Android 10 - got the update a few days back. Still the same behavior as in Android 9.

Any ideas?

Thanks,

[Ammcgreg]

Hi, I followed those steps and the notification appears just has screenshotted above by the original poster.  I long-pressed the notification hit the settings gear that appears and selected stop showing but it's still appears throughout the day.

[Tlb5000]

I've been having the same issue! But my Fitbit isn't syncing unless I go in and click on it to sync. It's really starting to annoy me.

 

[Damian_B · Accepted solution]

 

Hi everyone. I think i may have found a way to remove the persistent sync notification. 

Go to your phone settings, and find "Apps and Notifications". Then select " App Info" .

In the list of All Apps, find Fitbit and select it. Then Select "App Notifications". Scroll to bottom of list and switch off "Sync Service".

This worked for me.

[Ammcgreg]

Worked for me too! It looks like this is a new option since updating my phone because it wasn't there until recently.

[juliocgut]

Worked for me as well, and indeed looks like a new option that wasn't there before. 

Fixed!

Thanks!

[Damian_B]

Hi , glad its also working for others 👍