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Fitbit watch hasn't synced with the app

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‎05-10-2023 05:31 - last edited on ‎05-11-2023 11:56 by Fitbit Moderator

‎05-10-2023 05:31 - last edited on ‎05-11-2023 11:56 by Fitbit Moderator

My sense 2 hasn't been syncing properly with the app for 2 days now. It will say it's syncing and eventually send my steps over but nothing else. 

 

Moderator edit: Subject for clarity.

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‎05-11-2023 11:57 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

‎05-11-2023 11:57 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

@Guy_ Thanks for your input and help!

@SunsetRunner Nice to see you in th forums again. I will be happy to help you sync your Fitbit watch again. 

I recommend you take a look at the following article: Why won't my Fitbit device sync?. Here you find tips for this scenario. Thanks in advance. 

RodrigoM | Community Moderator, Fitbit

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‎05-10-2023 20:00 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

‎05-10-2023 20:00 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

Hi @SunsetRunner - try restarting the watch, press and hold the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Login again and wait for any pair, link or Fixit prompts and sync again. That may help.

Author | ch, passion for improvement.

Best Answer

‎05-11-2023 11:57 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

‎05-11-2023 11:57 - last edited on ‎06-28-2024 08:48 by Fitbit Moderator

@Guy_ Thanks for your input and help!

@SunsetRunner Nice to see you in th forums again. I will be happy to help you sync your Fitbit watch again. 

I recommend you take a look at the following article: Why won't my Fitbit device sync?. Here you find tips for this scenario. Thanks in advance. 

RodrigoM | Community Moderator, Fitbit

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0 Votes