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Fitbit weight data only showing portion of data

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‎03-15-2024 21:48 - last edited on ‎03-16-2024 17:21 by Fitbit Moderator

‎03-15-2024 21:48 - last edited on ‎03-16-2024 17:21 by Fitbit Moderator

Hi there,

I've been using fitbit since 2017. What has been strange is that my fitbit android app for weight has constantly been cutting off my weight data. At the moment, on my phone it only displays data from 2019 Jan 11 onward - there is no data prior to this. However, when I log on online, my data is still there, from 2017 Aug. This is quite annoying as I'd like to be able to see my previous data for comparison. I should also note that this 2019 Jan cutoff seems to have been constantly changing, it was previously some time in 2018, but as time has passed, it seems to be cutting the data off to roughly 5 and some years?

Does anyone know how to resolve this?

Thanks!

Attaching screen shot from phone

 

RodrigoMFitbit_0-1710634893655.jpeg

 

 

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