help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit will not sync!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-18-2016 14:21

‎10-18-2016 14:21

I have tried to get my fitbit charge hr to sync to my Samsung Galaxy J1 with no luck. I've tried to reinstall the app. Updated the app. Turned the blue tooth on and off. Restarted my phone. My firmware version is 18.122
Best Answer
0 Votes
3 REPLIES 3

‎10-19-2016 04:14

‎10-19-2016 04:14

Welcome to the Community @Smb21. Thanks for troubleshooting this inconvenience by yourself. The reason why your tracker is not connecting with your phone is because Samsung Galaxy J1 is not a compatible phone. I recommend checking our list of compatible mobile devices for any update and keep in mind that you can always sync your Fitbit with a computer or compatible device.

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-19-2016 06:35

‎10-19-2016 06:35

I'm having the same issue, but with a samsung galaxy 6
Best Answer

‎10-26-2016 07:23

In response to montanasteele02

‎10-26-2016 07:23

Hello, @montanasteele02! It is nice to see you around. Please try these troubleshooting steps to resolve the syncing problems. You should be able to sync with your Galaxy S6 since it is a compatible mobile device. 

 

Let me know how it goes! Cat Very Happy

Solange | Community Moderator, Fitbit
Best Answer