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Fitbit will not sync!

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‎10-18-2016 14:21

‎10-18-2016 14:21

I have tried to get my fitbit charge hr to sync to my Samsung Galaxy J1 with no luck. I've tried to reinstall the app. Updated the app. Turned the blue tooth on and off. Restarted my phone. My firmware version is 18.122
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‎10-19-2016 04:14 - last edited on ‎08-13-2025 05:14 by Fitbit Moderator

‎10-19-2016 04:14 - last edited on ‎08-13-2025 05:14 by Fitbit Moderator

Welcome to the Community @Smb21. Thanks for troubleshooting this inconvenience by yourself. The reason why your tracker is not connecting with your phone is because Samsung Galaxy J1 is not a compatible phone. I recommend checking our list of compatible mobile devices for any update and keep in mind that you can always sync your Fitbit with a computer or compatible device.

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-19-2016 06:35

‎10-19-2016 06:35

I'm having the same issue, but with a samsung galaxy 6
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‎10-26-2016 07:23 - last edited on ‎08-13-2025 05:14 by Fitbit Moderator

In response to montanasteele02

‎10-26-2016 07:23 - last edited on ‎08-13-2025 05:14 by Fitbit Moderator

Hello, @montanasteele02! It is nice to see you around. Please try these troubleshooting steps to resolve the syncing problems. You should be able to sync with your Galaxy S6 since it is a compatible mobile device. 

Let me know how it goes! Cat Very Happy

Solange | Community Moderator, Fitbit
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