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Fitbit won't connect

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‎08-05-2016 06:34

‎08-05-2016 06:34

I can't get my fitbit charge hr to sync. I have turned bluetooth on and off several times, turned location on and off, logged out of app, deleted app and reinstalled, deleted the device all together and now it won't reconnect it.
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2 REPLIES 2

‎08-05-2016 06:59

‎08-05-2016 06:59

It seems you've tried most things.....apart from restarting your Flex using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It's worth a try as it does no harm and can sort out all sorts of issues. Give it a few tries though as it's known to not always work.

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‎08-08-2016 07:09

In response to SteveH

‎08-08-2016 07:09

Hi @Showmegirl! I hope you are doin' great! I can see that you tried some steps to make your tracker syncs, besides the suggestion that @SteveH mentioned above. However if the issue persists, then I suggest you to contact Fitbit Support directly so they can take a look into your account and provide you with an alternative solution. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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