Badges times earned is not increasing, sometimes decreases

[Winki777]

Most badges count correctly but my 10,000 steps badge has been stuck on 29 times earned for almost a year. Last time earned does update the date, just not the count. Other badges that I hit less frequently (15000 steps for example) will decrease in times earned if I don't hit it for awhile. Used One and have used Alta. Updated app and phone (GS4 then GS6). Problem remains regardless of combination.

[AlvaroFitbit]

@Winki777 Welcome to our Community! This is odd since your tracker is actually syncing your information and you use a compatible device with the app up to date. In this case I suggest you contact our Support Team for further assistance. They should be able to check if something is happening on your account or this is something else.

Let me know how it goes!