12-21-2018
08:37
- last edited on
12-23-2018
08:59
by
AlvaroFitbit
12-21-2018
08:37
- last edited on
12-23-2018
08:59
by
AlvaroFitbit
Updated the app this week, since then will not sync unless I uninstall app, and redo Bluetooth connections. Then will only sync once and need to uninstall again. Have Samsung Galaxy S4
Moderator edit: updated subject for clarity
12-23-2018 09:01
12-23-2018 09:01
@recia Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your device won't sync after updating the Futbit app. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
Let me know how it goes!
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
12-24-2018 02:50
12-24-2018 02:50
Ionic App goes to "syncing" and doesn't.Then shows "update available"
how do I get it working and what caused problem?
12-24-2018 10:53
12-24-2018 10:53
Mine wont either.. very frustrated
12-25-2018 09:58
12-25-2018 09:58
Was able to sync to my computer, which then sends info to phone on a delayed basis. But after following help desk instructions to un pair all other divices from my phone, I could not pair them again. Had to reset all to factory settings (phone and car)
12-26-2018 04:40
12-26-2018 04:40
12-26-2018 04:47
12-26-2018 04:47
Mine won’t either . Won’t sync and won’t connect despite rebooting, harde force reboot , unpairing and reconnecting waiting on a rely
12-27-2018 06:59
12-27-2018 06:59
When I press the button on the left of the watch first time nothing happens, second time I get a "flash" repeat of the last screen I saw, third time I get steps and time readings but no heart rate...
The fitbit has not worked since the "update" they put in a few days ago or following 2 x "chats" and 2 x lengthy calls with them.
So my fitbit lasts for just a year - watch out!
12-27-2018 07:23
12-27-2018 07:23
I am having the same issues. Im lucky if it syncs once a day and if that. I get bluetooth connectivity issue messages all day long and follow the instructions. About the only way I can get it to sync now is by restarting my phone. Uuuuh no, im not going to do that all day long! And for some reason my sleep was not recorded last night which really upsets me because I made it a point to really try to get a good sleep last night. Im so frustrated
12-28-2018 00:29
12-28-2018 00:29
Does the solution worked for you.
12-29-2018 13:55
12-29-2018 13:55
nothing working, now can not even sync to my computer. last sync was 2 PM yesterday
12-30-2018 08:21
12-30-2018 12:54
12-30-2018 12:54
Just got off the phone with help line, could not pair my device to anything. His only option to me is to buy another Fitbit. I will be looking for another brand if Fitbit can't even last for two years. Not a good product apparently.
01-04-2019 13:47
01-04-2019 13:47
I am same person who started this. Got my wife's alta out (has not been used for almost two years) Fitbit updated her Alta, I signed into app. it synced once or twice and then no more. This was two days ago, still nothing. I have not call help line, as I assume they will just tell me to purchase a new one. there has to be some problem in app that Fitbit does not want to acknowledge or fix.
01-09-2019 00:31
01-09-2019 00:31
My fitbit was under guarantee so delighted that I now have a new one.
01-09-2019 04:28
01-09-2019 04:28
If your fitbit's syncing fine with your phone, DO NOT UPDATE YOUR FITBIT APP. Turn off auto updates in the Google play store settings and update your other apps manually. Updating a good working Fitbit app is almost a guaranteed way to cause nothing but problems.