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Fitbit won't sync

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‎07-12-2018 05:11 - last edited on ‎07-13-2018 06:32 by Moderator Alum

‎07-12-2018 05:11 - last edited on ‎07-13-2018 06:32 by Moderator Alum

Had my Alta HR since April 2017 and it was working fine until 16 June 2018, when it stopped syncing. I've uninstalled and reinstalled the app, I've removed my tracker and tried setting it up again from scratch. Now it won't set up at all.

 

Really frustrated that an expensive item like this stops functioning within 14 months.

 

 

Moderator edit: subject for clarity

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‎07-13-2018 06:33

‎07-13-2018 06:33

Hey @KarenJW, a warm welcome to the Forums.

 

Thanks for troubleshooting this by yourself. If you are having issues syncing your tracker, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Cat Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-16-2018 02:45

In response to AlejandraFitbit

‎07-16-2018 02:45

Hi I am having the same issue since 22nd June. Did all reset/resync/setup/reboot possible. Is there any app update during that period that's causing the problem?

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