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Fitbit worked for less than 5 minutes with new update

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‎08-06-2019 18:58

‎08-06-2019 18:58

Now the app can't find my device again. Why do I feel like it synched long enough to have the app tell me my Charge 3 needed a firmware update, then possibly bricked my device?

 

Extremely unhappy. Is this why your stock is tanking?

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‎08-07-2019 14:54

‎08-07-2019 14:54

Hello @SunsetRunner it's nice to see you again participating here in the Community Forums, welcome back.

 

I appreciate all the details that were shared with me in your post, I'm sorry to know that you feel in such way but totally understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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