help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fix the sync problem!!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2019 03:06

‎03-27-2019 03:06

I bought my fitbit ionic for about 8 months ago, first I had Samsung galaxy s8 phone, now I have an s9 + with android version 9.0. 

 

But anyways, I've had problem with syncing my watch to my phone NO MATTER WHAT!! And I'm sick and tired off it! I never had these issues when I had both Charge HR and Charge 2. I don't get it, why the most expencive watch is worse than the cheaper versions?! Right now I'm so tired off this, that I'm seriously thinking of abadon the whole Fitbit, and go to one of your competitors, because those excuses you guys have for this problem doesn't help at all! And all your good tips for fixing the problems, doesn't help at all, it just makes me more frustrated! 

 

Ofc, it's the app that I'm frustrated over!!

Best Answer
1 REPLY 1

‎03-28-2019 07:52

‎03-28-2019 07:52

Welcome to the Forums @Jerten77.

 

Thanks for taking the time to post about your experience.

 

Please know that our team is aware of the situation with Android 9 and it is being looked into. As soon as we have any updates to share we will be letting everyone know. In the meantime you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes