Fixing Sync Issues

[TheNeilHaley]

So, when is Google going to be fixing the sync issues that MULTIPLE people have reported?  My Inspire 3 has been out of sync with the App since the firmware update was released.

• The app often has 1000 more steps then on the Inspire 3
• Almost a full km more on the app then on the Inspire 
• Hourly activity is hit or miss, frequently the app is wrong when compared to the Inspire 

I have performed the "reset/resync" every couple of days without success.

Reset/resync 

1. On your phone, forget your Fitbit device from the Bluetooth settings
2. Go to your phone's settings, tap Apps > Fitbit > Storage > Clear Cache
3. Go back to one screen and tap Force Stop
4. Uninstall the Fitbit app, reboot your phone and reinstall the Fitbit app
5. Open the Fitbit app and log into your account
6. Then pull down on the screen to force a manual sync

It has come to the point that we all should be questioning how accurate any stats the app gives us and if we can even trust our devices.

[Gr4ndp4]

Hi, @TheNeilHaley, Welcome, you may find this article of interest Why won't my Fitbit device sync? - Android - Fitbit Help Center , I apologize if you have already seen it. A manual sync is my usual imediate first step, remember that sliding your finger down the "Today" screen in the Fitbit app & releasing it will sync the app.

The Inspire 3 (and all Fitbit devices) are not constantly syncing with the app. If your app is closed and you open it, a sync should occur, provided you have internet access with your cellphone (some syncing activity needs access to the Fitbit servers)

If you continue to experience syncing issues, a more robust step will be to follow these steps to delete the Fitbit app & reinstall it. The belt & braces procedure is as follows. Manually sync your Fitbit app as described above (if you can). Go to your phone settings>apps>Fitbit app>force stop>clear storage>uninstall>go to your phone connected devices & "forget" your Inspire 3>NOW RESTART YOUR PHONE. Go to the Play Store & reinstall the Fitbit app and log in with your Google account, set your Inspire 3 up again. Ensure you have installed any outstanding updates for your cellphone, Fitbit app & Inspire 3.

I hope this helps, please post here again & let us know how you get on.

Cheers.

[TheNeilHaley]

Thanks, but I have done all this before.  Nothing seems to work.

Guess, I will have wait until Google gets their (💩) together and resolves this issue.  Many other people have reported sync issues.

[dbts]

I've also done those things. I think the problems stem from the firmware update a few weeks ago. When will there be a corrective update?

[Special-K7]

My Samsung Galaxy Bluetooth won't connect starting two weeks ago. It says an app is needed to connect this device, yet I am using that very app typing this reply. 

[dbts]

Yes! It can't derect the app that it knows is there, Schrodinger-style.

[xlevix10]

This is apparently a Fitbit-wide issue that's affecting multiple devices (I have this same problem on my Pixel Watch 1). I've brought this issue up previously and it was confirmed a Fitbit issue that they're looking into. Considering it took them almost 3 months to fix this same issue but in reverse, don't hold your breath for a speedy fix.

[JanSkylar]

Yes, I haven't been able to synch the app for months now, and I've come to the decision that I will just have to look for an alternative product, as Fitbit is just awful now. Such a shame, as I used to think it was great! 

[dnandrei]

I've had a problem with calories being wildly different on watch (Pixel Watch 3) and app since last October. But at least it was consistent. Calories on app were approx 1.1x the ones on the watch, with the watch calories being the correct version. Since a couple of months ago things have gone completely bonkers though. For a while things were jumping a round, the watch value all over the place, then they ended up in sync for a few weeks, but on the wrong, higher value. But then they reverted to random behavior where a sync in the app triggers the watch calories to jump ahead by anything from a few calories to hundreds of them. At this point I don't know if any value is correct, or at least 1.10x higher than the correct one, and the whole fitbit thing has lost its usefulness for me.

I reported the bug in October last year, I've been told it's known, and it would be fixed. It's never been fixed. I came back to support a couple times more, sent bug reports and screenshots, was promised things. Nothing materialized and they were even rude when I asked for a timeframe for the fix. It's a **ahem**show and a disgrace. Like almost all Google services have started being lately...

[Rich_Laue]

Tess @Special-K7 your watch is a BTLE (Low Energy). With very few exemptions pairing is required to be done through an app.