help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex 2 doesn't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-05-2018 16:24

‎04-05-2018 16:24

I recently switched from an iPhone to a Huawei and now my flex 2 doesn't sync. Tried all the usual troubleshooting steps (uninstall, reinstall, reset fitbit, etc) and nothing... Anyone know the solution? 

Best Answer
0 Votes
2 REPLIES 2

‎04-05-2018 23:58

‎04-05-2018 23:58

Which Huawei model do you have? There's a known problem with their "lite" phones causing issues when connecting to fitbit. 

 

If it's not a lite version you can check if it's supported at www.fitbit.com/devices

 

Best Answer
0 Votes

‎04-06-2018 05:04

In response to SteveH

‎04-06-2018 05:04

I have the mate 10 pro. It connected as soon as I got it and now nothing 

Best Answer
0 Votes