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Flex 2 doesn't sync

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‎04-05-2018 16:24

‎04-05-2018 16:24

I recently switched from an iPhone to a Huawei and now my flex 2 doesn't sync. Tried all the usual troubleshooting steps (uninstall, reinstall, reset fitbit, etc) and nothing... Anyone know the solution? 

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2 REPLIES 2

‎04-05-2018 23:58

‎04-05-2018 23:58

Which Huawei model do you have? There's a known problem with their "lite" phones causing issues when connecting to fitbit. 

 

If it's not a lite version you can check if it's supported at www.fitbit.com/devices

 

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‎04-06-2018 05:04

In response to SteveH

‎04-06-2018 05:04

I have the mate 10 pro. It connected as soon as I got it and now nothing 

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