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Flex 2 not charging or syncing

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‎05-14-2019 06:02 - last edited on ‎05-15-2019 11:24 by Fitbit Moderator

‎05-14-2019 06:02 - last edited on ‎05-15-2019 11:24 by Fitbit Moderator

Android 5 not syncing with Flex 2. I get a red circle with an white exclamation mark within it. Have gotten this for the last 2 days. Also, lights on the Flex 2 are not lighting up...except momentarily when I initially plug in the charger with the flex 2 in it. I've kept the flex 2 in the charger for over 4 hrs, and no lights are on.

 

 

Moderator edit: updated subject for clarity

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‎05-15-2019 11:24 - edited ‎05-15-2019 11:25

‎05-15-2019 11:24 - edited ‎05-15-2019 11:25

@please Welcome! Thanks for being part of our Community! 

 

Let me help you with your Flex charging and syncing issues. If the device isn't' turning on then it won't sync so lets address this issue first. Please follow these instructions to help resolve the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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