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Flex 2 not syncing properly

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‎02-16-2017 19:50 - last edited on ‎02-17-2017 04:45 by Moderator Alum

‎02-16-2017 19:50 - last edited on ‎02-17-2017 04:45 by Moderator Alum

My brand new flex2 doesn't synce with my phone Samsung galaxy 4. I don't know if any light should be on in tracker or not? But no light is on and seems the tracker is off. Help me please.

 

Moderator edit: Subject for clarity

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‎02-17-2017 04:47

‎02-17-2017 04:47

It's great to see you around @Nilch. If your tracker is not illuminating, I recommend checking if you have your tracker charged. Now, if it is not syncing, follow our syncing troubleshoot. After these steps your Flex 2 should sync without an inconvenience.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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