help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex 2 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2019 05:20

‎05-22-2019 05:20

Anyone else having this problem?  Just noticed this morning when I got up.  No sleep data, Android app says synced yesterday at 7:06 pm.  I tap sync, it says it's syncing, but then I get the little red circle with the exclamation point and it still tells me that the last sync was yesterday at 7:06 pm.  My Flex 2 battery is full, phone battery is full, and All-Day Sync is on.

Best Answer
1 REPLY 1

‎05-23-2019 06:24

‎05-23-2019 06:24

Hello @Tenacious_Z.

 

Thanks for bringing those details up. I'd like to help you make sure that the Flex syncs to your account.

 

The first thing I'd like to do is to ask you what phone are you using to try and sync?

 

In the meantime, please go through the steps listed in this help article. They will help get your Fitbit syncing correctly. If you have already tried all of those steps let me know.

 

Let me know if there are any other questions. I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes