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Versa Constantly Not Syncing

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‎05-22-2019 04:24 - last edited on ‎05-23-2019 06:02 by Fitbit Moderator

‎05-22-2019 04:24 - last edited on ‎05-23-2019 06:02 by Fitbit Moderator

Just bought my Versa 4 days ago and it constantly stops syncing. How do I fix this!? I'm getting extremely annoyed!

 

 

Moderator edit: Clarified subject

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‎05-23-2019 06:21

‎05-23-2019 06:21

Welcome to the Forums @Moth3r0f2.

 

We're very sorry to hear about the annoyance that this has caused you. Let me help you get your Versa to sync again.

 

The first thing I'd like to do is to ask you some questions:

  • What phone are you using to try and sync with your Versa?
  • Do you get some sort of error message or is it just not syncing?

In the meantime, please go through the steps listed in this help article. They will help get your Fitbit syncing correctly. If you have already tried all of those steps let me know.

 

Let me know if there are any other questions. I look forward to your reply.

Lanuza | Community Moderator

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