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Flex not syncing to Android

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‎08-31-2016 19:01

‎08-31-2016 19:01

OK, I have read and read thru posts and I have tried about every combination that I can think of for syncing my fitbit Flex to my Android. I have done the restart, the turning Bluetooth off and back on, rebooting the phone, making sure the Flex is charged, I am on my local router, I go to 4G, etc,etc,etc. Nothing seems to work.

 

On my display I either get the circle and arrows that keep turning turning and turning, or the red dot with the white explanation. (I have yet to find out what that means)  I have a Droid Maxx ver. 4.4.4. and the Flex will be two years old this December. Do the Flex's wear out after a period of time? Anyone have any good answers?

 

Thank you,

 

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1 REPLY 1

‎09-01-2016 00:11

‎09-01-2016 00:11

Wonderful troubleshooting mheff!

 

If not already done, make sure the latest fitbit app version is installed. When desired, feel free clearing the fitbit app cache on the phone.

 

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data

 

Optionally check out the Fitbit Article regarding not being able to sync the tracker.

 

https://help.fitbit.com/articles/en_US/Help_article/1866

Hope it helps

 

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