Flex won't sync to android app

[Mdohnal]

My flex hasn't synced with my app since December 2nd.  I have uninstalled the app and made sure my tracker is clean and charged,  still won't sync.  Help! 

[SteveH]

Try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries though as it doesn't always work.

[SolangeE · Accepted solution]

Hey, @Mdohnal! Welcome to the Community!  Also make sure that you are using a compatible mobile device. Once you confirm that, you can set up as a new device using a computer and then try to sync again. The steps are below. Note that your fitbit.com dashboard always shows the time of your last successful sync. Just click the gear icon in the top right.

1. Prompt Fitbit Connect to sync with your tracker:
   1. Click the Fitbit Connect icon and click Open Main Menu.
   2. With your charged tracker nearby, click Sync Now.
   3. You may be asked to sign in to your Fitbit account, after which your tracker should sync. If you see a message saying your tracker can't be found, wake it up by pressing its button (most trackers) or tapping it (Flex and Zip).
2. (Mac only) If your computer has Bluetooth:
   1. Turn Bluetooth off and back on under System Preferences > Bluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
   2. Try using the wireless sync dongle.

btw, @SteveH, thanks for your help.

Please provide us more details of the issue, so we can further assist you.

[Mdohnal]

Thanks,  I had restated my phone once and it didn't work so I did it a few times and it finally worked. Thank you 🙂

[SolangeE]

Hey, @Mdohnal! Thanks for the updates.  I'm so glad to hear that you are back on track. 

I hope to have you around more, so please visit our Discussions board and share your experiences with us! 

[Janet-S]

I have tried to sync my flex to my phone app and have gone through all of the steps suggested but it will not sync. My bluetooth will not pair. Can't find tracker.