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Flex won't sync

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‎09-20-2016 18:43

‎09-20-2016 18:43

I have been trying to synch my flex for several days and keep getting the message that tracker is not found. I can see it under Bluetooth, but it will not connect. My battery is completely charged and it's in range. I have no idea what's going on. I've tried restarting my phone and everything else I could think of. I'm super frustrated! Any suggestions?
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‎09-21-2016 01:17

‎09-21-2016 01:17

Wonderful troubleshooting @zawillia18

 

If not already done, feel free to check out the Fitbit Article regarding not being able to sync the tracker.

 

https://help.fitbit.com/articles/en_US/Help_article/1866

 

 

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‎09-22-2016 08:31

‎09-22-2016 08:31

@SunsetRunner thank you for your collaboration.

@zawillia18 welcome to the Community! I assume you have a Samsung Android cellphone, so I recommend you following the steps on this post to troubleshoot:

I can't sync my tracker - Android App

Let me know how it goes 🙂

Rodrigo l Italian & English Community Moderator, Fitbit

Parliamo di calcio Qual è la tua squadra di calcio preferita?

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