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Food logging problem

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‎01-15-2020 00:55

‎01-15-2020 00:55

I have tried and can't log different foods  through the app on my ph0one. It wont let me change my original food item I put in first so is not accurate to show me calories I'm having or using please help @!

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‎01-17-2020 10:59

‎01-17-2020 10:59

Hi @Jinni20, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which Android mobile device are you using? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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