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Food logs not saving

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‎11-21-2020 15:53 - last edited on ‎11-22-2020 15:52 by Fitbit Moderator

‎11-21-2020 15:53 - last edited on ‎11-22-2020 15:52 by Fitbit Moderator

I'm having problems logging my food.  When I try to add it it's takes me back to the main fit bit screen and there's nothing logged.  This is the second day now.

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎11-22-2020 15:52

‎11-22-2020 15:52

Hi @NikGonMad, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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4 REPLIES 4

‎11-22-2020 15:52

‎11-22-2020 15:52

Hi @NikGonMad, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎03-24-2021 04:47

In response to RicardoFitbit

‎03-24-2021 04:47

Hi Ricardo, I am facing the same issues and the solution you proposed did not solve them. I use Inspire HR on an Android phone and since this morning I can't log any food in. I connected to the online dashboard and there I can't log anything in either. As soon as I write a food, it reverts to zero and it looks like I haven't logged anything in. It is pretty annoying, as this tool out of all was the most useful for weight loss for me. Please, help!

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‎03-29-2021 07:37

‎03-29-2021 07:37

Same with me. Did everything, uninstall, clear cache, restart phone. I cannot log food on the website either, but not in the phone app. Some food comes in and most just disappear again. I have a Samsung S10, the latest Fitbit app, and it worked until 2 weeks ago and then the problems started

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‎08-15-2021 08:10

In response to RKaterberg

‎08-15-2021 08:10

This same issue is happening with me.  Did this ever get solved?  The app started changing the date on foods I logged yesterday afternoon, even though I double checked to make sure the date was entered correctly.  Now foods I log just disappear.  Wondering who is responding to this and how to solve.

 

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