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Food tracking Barcode scanner won't recognize any barcode

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‎10-27-2021 09:29

‎10-27-2021 09:29

My Food tracking bar code scanner will not recognize any bar code I put in front of it. How can I fix this? I am using version 3.49.1. Thank you

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5 REPLIES 5

‎10-27-2021 09:59

‎10-27-2021 09:59

@Casgold 

 

Did you give the app permission to access your camera?

 

On the phone, check Settings, Apps, Fitbit, Permissions

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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‎10-31-2021 00:36

‎10-31-2021 00:36

What country are you in?

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‎10-31-2021 06:34

In response to Lilbiddy

‎10-31-2021 06:34

I'm in the US.

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‎10-31-2021 06:36

In response to gdio53

‎10-31-2021 06:36

I followed your instructions and it still isn't working.  Thanks for the info, it was worth a try! 

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‎11-01-2021 07:55

In response to Casgold

‎11-01-2021 07:55

@Casgold  Sorry, I asked where you were because it doesn't, or didn't, work in all countries. But as you are in the US I don't know why it doesn't.

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