help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing a Charge 3 tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2021 12:54

‎10-31-2021 12:54

I have a Charge 3 tracker that is stuck in the downloading mode during syncing to my phone. It WILL NOT do a hard reset. It locks up my phone. There is a line towards the bottom of the tracker screen with the web address for set up scrolling and the Fitbit logo in the center of the screen. I have tried several times over two days to get it to sync and nothing works. It sometimes comes back as failed to sync other times is just sits spinning.

Best Answer
0 Votes
1 REPLY 1

‎10-31-2021 14:49 - edited ‎10-31-2021 14:51

‎10-31-2021 14:49 - edited ‎10-31-2021 14:51

@KarenGH 

 

Did it ever sync with the phone?  Does the Charge 3 show in your settings? 

 

How did you setup the device?  The message you're seeing tells me that the device was never setup properly.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer
0 Votes