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Syncing a Charge 3 tracker

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‎10-31-2021 12:54

‎10-31-2021 12:54

I have a Charge 3 tracker that is stuck in the downloading mode during syncing to my phone. It WILL NOT do a hard reset. It locks up my phone. There is a line towards the bottom of the tracker screen with the web address for set up scrolling and the Fitbit logo in the center of the screen. I have tried several times over two days to get it to sync and nothing works. It sometimes comes back as failed to sync other times is just sits spinning.

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‎10-31-2021 14:49 - edited ‎10-31-2021 14:51

‎10-31-2021 14:49 - edited ‎10-31-2021 14:51

@KarenGH 

 

Did it ever sync with the phone?  Does the Charge 3 show in your settings? 

 

How did you setup the device?  The message you're seeing tells me that the device was never setup properly.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

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