Frequent Google logins requested

[Cherix7]

The app has started to ask for logins frequently. It won't recognize my PIN until I uninstall and reinstall the app.

[RiekoC]

Hello @Cherix7 

I've seen a couple of users mentioning that they are getting logged out of the app and have to log back in. I'm not sure what's going on since the Fitbit status dashboard doesn't show any service issues.

Please submit this issue using the Feedback feature in the Fitbit app

• Tap on your picture in the upper right of the Today page on the Fitbit app
• Select Feedback in the menu that opens
• Complete the prompts and submit

Although it's likely that you won't receive a reply, the team receives & reviews the feedback reports.

I saw that you are having to uninstall, then re-install the app to get it to accept your login. Have you had a chance to clear the cache & data/storage for the Fitbit app on your phone/tablet to see if that might help? You'll need to log back in after clearing the storage.

[Cherix7]

Thanks!

[Mechgru]

How are you supposed to report the problem using the app if the problem is that the app won't allow you to login despite being able to login to fitbit using the browser.?

[JuanFitbit]

@RiekoC Thank you for your help.

@Cherix7 @Mechgru  , A warm welcome to the Community! Thank you for your reports.  Our team had identified the issue and worked a solution for it. 
Please restart your phone (off/on) and try to log in again. 
Let us know how it goes.

[Cherix7]

The app opened OK after a restart. Thanks!

[JuanFitbit]

@Cherix7 , Thank you for your reply and confirmation. 
I'm glad that the info was helpful.

Keep on stepping.