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Friend is shown as unranked

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‎10-01-2020 11:40 - last edited on ‎10-04-2020 17:03 by Fitbit Moderator

‎10-01-2020 11:40 - last edited on ‎10-04-2020 17:03 by Fitbit Moderator

Why is my friend showing unranked in my community friends when he is showing up in my other friends fitbits with loads steps?

 

Moderator Edit: Clarified subject

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‎10-04-2020 17:00

‎10-04-2020 17:00

Hi @krazy50s, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please elaborate? Which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Can you please share a screenshot with me for a better understanding? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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