Friends Not Showing

[mandymitchell61]

Iv no friends list nor 7 day step list on app,it disappeared after last update giving more challenges yet as i appear to have no friends at all i cant start a challenge,they have to send to me,i can see all of them if i go to my dashboard but cant start a challenge from dashboard,had no problems till new update,have reinstalled app every day for over a week,engineers been working on it but no solution as yet.a very frustrated nearly ex fitbitter

Moderator edit: Clarified subject.

[LanuzaFitbit]

Glad to see you around @mandymitchell61! I moved your post form this tread so that you can get a better response.

Just like you mentioned, our team is currently working towards resolving this situation. I'm sure they will let everyone know once they've found a solution for it. 

If you need any help, be sure to let me know. Don't be a stranger! 

[mandymitchell61]

Aww thankyou well as you know i reinstall daily on my tablet and my phone to see if comes back,weirdly a diff coloured app icon when dl to tablet last night,the dark green one and whooo friends list is back on tablet but no 7 day list and still neither on phine x

[MarcoGFitbit]

Hello @mandymitchell61, thank you for the update, I'm very glad your friend list is now showing!  Now, in regards of the 7 Day Steps list, as @LanuzaFitbit mentioned, our team is working as quickly as possible to resolve this situation.

Thank you so much for your patience, keep me posted if you need anything else! 

[mandymitchell61]

Friends list has disappeared from my tablet again,my trail badges iv done in last 2 weeks are still missing so nothings resolved as yet

[LanuzaFitbit]

Hello @mandymitchell61! Thanks for letting us know that the situation with your friend's leaderboard has not been resolved yet. Our team is still hard at work in getting a solution.

Regarding the badges. Do you mean the ones for the adventures? If not, what badges are you referring to? Please let me know about that and I'll further investigate on it.

Look forward to continue assisting you.

[mandymitchell61]

Adventure ones yes i did marathkn one and not recieved it,been about 3 weeks now

[LanuzaFitbit]

Hi @mandymitchell61! Thank you very much for the clarification. After some investigation I found that the badges for adventures are not being awarded by some issue with the system. Our team is aware of this and they're working towards a solution.

I recommend that you contact Customer Support about the situation with the badges. I'm positive they will gladly help you.

If you have any further questions please let me know.

[LanuzaFitbit]

Hi @mandymitchell61! Thank you very much for the clarification. After some investigation I found that the badges for adventures are not being awarded by some issue with the system. Our team is aware of this and they're working towards a solution.

I recommend that you contact Customer Support about the situation with the badges. I'm positive they will gladly help you.

If you have any further questions please let me know.

[dresdens]

It would really be nice of Mandy's friends list issue could be resolved.  She typically starts a challenge every third weekend for our Fitbit family and she has not been able to do so.  Other's have been taking her turn but to have this problem going on for almost two weeks now is unacceptable.  Even more acceptable is the person decided her issue had been resolved without any resolution.  Certainly this can be resolved in a timely fashion vice leaving Mandy hanging out there waiting and wondering.

[mandymitchell61]

It is annoying,i cant send a cheer or a taunt even a message to fitbit friends unless they message me first,cant start a challenge,its been 3 weeks on friday since all disappeared

[mandymitchell61]

Is there any resolution yet?really fed up now having no friends list,no leaderboard,not being able to start challenges,msg friends,cheer or taunt them,fitbits no motivation for me now

[LanuzaFitbit]

Welcome to the community @dresdens! Thanks for reaching back @mandymitchell61. I definitely understand how frustrating it is that no solution has been provided.

We are hard at work on getting these issues resolved. Whenever we do have a solution we will be sure to let everyone know about it. Thanks for taking the time to share your feelings on the matter with us.

Feel free to let me know if you have any questions.

[mandymitchell61]

Fitbit were supposed to contact me today re this problem,have you a uk number i can ring fitbit up please

[LanuzaFitbit]

Hello @mandymitchell61!

The number for our UK support team is 0208 865 3243. They should be able to help you from 9 am to 6 pm.

Hope that this is useful!

[mandymitchell61]

Thankyou x

[LanuzaFitbit]

Hi @mandymitchell61! You're very much welcome.

Be sure to keep me posted on how it goes with the support team.

Be sure to visit our Discussion boards! There you can talk about several different topics. 

[mandymitchell61]

Have spoken to them and theyve reassured me that the tech teams working hard on this problem and hopefully solved soon thankyou

[92slammer]

I have the same problem with my google Pixel running android 7.1.1. none of my friends are showing up on the app(they show up on fitbit.com) BTW ive got a fitbit flex 2. Everything worked fine before on my nexus 6p

[mandymitchell61]

Mine show up on my dashboard on fitbit.com but not on apps,its a fault in the app they are working to resolve though,have you notified fitbit?frustrating i know isnt it