Friends aren't showing up

[Historyfrog]

Since the update, all of my friends are missing from fitbit, even when I'm signed in with Facebook. The app literally shows no friends at all and they don't come up when I try to search them.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Historyfrog. Welcome to the Community.

Thanks for sharing this information, as well for the steps that you've tried prior posting. Since you mentioned to have updated the Fitbit app, please confirm if the Fitbit app is running the 3.5 or the 3.4.1 version. Does the same happen if you log in the fitbit.com dashboard?

In the meantime, please try the following:

1. Log out from the Fitbit app.
2. On your phone's settings tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and then tap on force stop.
4. Reboot your phone.
5. Open the Fitbit app, log back in and tap on Community > Friends.

If nothing is showing up in the Fitbit app, take a screenshot and attach it in your reply so I can further investigate.

I look forward to see you again!

[anonymous_21342]

Same thing is happening to us on an android device. Had friends and now all of a sudden we cant find them on the community page.

[LizzyFitbit]

Hi @anonymous_21342. Welcome on board. I'm sorry for my delayed response.

Thanks for joining this thread, and I'm sorry that you're having this situation. To work on this together, please provide me with your phone's model and make sure the Fitbit app is updated in your Android device. I'd also recommend to check the steps posted above to see how everything goes.

Keep me posted.

[dave_in_ni]

Same issue here, No friends.

[Historyfrog]

Followed those steps and still have no friends. It's the update. The app was fine before, but after the update it doesn't work the same and some features, like having friends, are gone. 

[LizzyFitbit]

Hi @dave_in_ni and @Historyfrog. It's great to see you here! I'm sorry for my delay, and let's work on this together.

@dave_in_ni, thanks for sharing that you're having this situation. If you've not done so, please give a try to the steps posted above and let me know how everything goes.

@Historyfrog, thanks for your efforts with the troubleshooting steps. Since the issue persists, please provide me with your phone's model and Android version. Also take a screenshot of what is displayed in the Fitbit app and attach it in your reply. This will help me to further investigate.

Keep me posted.

[Historyfrog]

Phone model is LG K20V. Android version is 7.0. . . . . I can't get my phone to take screen shots, the way it's designed to is too complicated for me to get to happen. 

[Pashepherd]

Mine disappeared also!!

[Pashepherd]

Judy uninstalled reinstalled on Samsung 9s+. Stopped working this past weekend. No friends

[Historyfrog]

I will totally admit it is the least convenient solution, but over the weekend I had my phone factory reset for a totally different reason and now my friends are showing up. Don't understand what changed, the permissions shouldn't have, but technically it does appear the reset solved it.