02-05-2019
21:39
- last edited on
02-06-2019
10:49
by
AlvaroFitbit
02-05-2019
21:39
- last edited on
02-06-2019
10:49
by
AlvaroFitbit
Several of my friends are showing inactive even when I know they aren't. Every time I look one up for a challenge or to message, I have to go to inactive friends to select them. At first, I thought maybe it was ones that were new but some have been active for quite a while. Is it something on my end or theirs? If its my end, how can I fix it?
Moderator edit: updated subject for clarity
02-06-2019 10:53
02-06-2019 10:53
@Jonnygiraffe3 Welcome to the Fitbit Community! It's great to have you here! This is odd. Do they have multiple Fitbit accounts? Try logging out from the app, restart your phone and log back in. Additionally you could try removing one friend with this issue then add them back and check if they also show as inactive on the website at Fitbit.com.
Let me know how it goes!
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
02-06-2019 17:41
02-06-2019 17:41
Thank you for your recommendations. It is very odd. The friends that were showing inactive only have one account. I just got a new friend thats had it a while and is showing up the same way. I logged out and back in and now ALL of them show inactive. And its only when I try to add them to challenges. When I go to community and then friends, it shows their 7 day steps. Its very strange.
02-13-2019 12:56
02-13-2019 12:56
Same here. Did you figure out anything?
03-17-2019 06:57
03-17-2019 06:57
Has anyone figure out how to fix all friend showing inactive
03-31-2019 23:48
03-31-2019 23:48
I am having the same problem as well.
04-01-2019 13:02
04-01-2019 13:02
04-16-2019 05:45
04-16-2019 05:45
Wow. I didnt realize I was showing as inactive until someone told me this morning. How disappointing to come to the forum and realize this has been a problem since 2014...and there is no solution.
05-05-2019 06:42
05-05-2019 06:42
I'm also frustrated with this. Every time I do a challenge, which is daily, I have to go to inactive friends to add my daughter to the challenge. WHY?
05-24-2019 10:16
05-24-2019 10:16
Has anyone looked in the inactive concerns. All my friends are showing inactive. How do you refresh or update?
05-26-2019 02:50
05-26-2019 02:50
I have restarted everything, looked I to settings, etc. This is a huge issue.
It is an even bigger issue that these replies are going unanswered! Are you guys working on this? This started immediately after setting up the charge 3 for me.
05-26-2019 08:55
05-26-2019 08:55
ALL my friends have been showing inactive for a while. No idea who I can add or not add to challenges. 🙄
06-17-2019 06:27
06-17-2019 06:27
Same problem. People are using their Fitbits but show under friends on my phone as inactive. Especially if they are not in top 50. If you go to the dashboard on a PC it shows their steps. It is annoying! How a out some new trail challenges too!! Same ones for too long!
06-18-2019 06:11
06-18-2019 06:11
I tried updating. No luck. Then I uninstalled and reloaded the app. Now all friends are inactive.
Fitbit might be a thing of the past if can't fix it.
07-28-2019 21:37
07-28-2019 21:37
@AlvaroFitbit @AlejandraFitbit please read this thread to understand the problem
09-22-2019 11:51
09-22-2019 11:51
This suggestion doesn't work. Always have to search inactive friends regardless of logging out/in or rebooting.
09-23-2019 06:58
09-23-2019 06:58
@AlejandraFitbit How is this coming along???
09-23-2019 07:00
09-23-2019 07:00
@AlejandraFitbit How is this coming along??? @AlvaroFitbit
10-22-2019 20:11
10-22-2019 20:11
I have the same issue - android app
all my "new" friends and many old ones are inactive
its so complicated, I just rechallenge each week
would be nice to have it fixed
10-22-2019 22:57
10-22-2019 22:57
@hass
Yeah this bug is quite old and has not been fixed, yet. Unfortunately.
https://community.fitbit.com/t5/Android-App/Fitbit-app-v3-8-available-for-Android-Bugs-and-fixes/m-p...