Frustrated with fitbit

[SunsetRunner]

I have tried everything to sort my fitbit syncing out but have gotten nowhere!!!!If I were to close my account & then start from the beginning again,would it then work????

[SteveH]

Probably not as the issue is usually with the fitbit, phone or app (rather than the account) and closing an account is a long process.

What have you tried so far? Here are the steps that usually work for me:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[SunsetRunner]

Thanks for that. I have tried everything, it stopped tracking my steps last tuesday,although they still registered on the tracker. The whole format has changed,I used to have steps,sleep & heart rate. Now it will only let me have steps but not registering them. 🤔

[SunsetRunner]

Thanks for the info. I tried everything you said to try & still nothing. I contacted fitbit but all they could advise me was to purchase a new fitbit.My fitbit tracker is still working ok,I just cannot get it to connect to  my tablet,it was fine & just went almost a fortnight ago.