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Frustrated with order status

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‎07-17-2020 10:06 - last edited on ‎07-17-2020 20:14 by Fitbit Moderator

‎07-17-2020 10:06 - last edited on ‎07-17-2020 20:14 by Fitbit Moderator

My Fitbit Versa completely died on me after 14 mos of having it (just outside of warranty) and so therefore nothing could be done by Fitbit to help. I decided to bite the bullet and just order a new one. Placed the order on Wednesday night (considered Thursday business) for 2 day delivery. I just checked and my Fitbit was not even shipped yet. I called and was told it would be here on Monday. Not a huge deal but extremely frustrated with it dying in the first place and now waiting even longer to receive it. 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎07-17-2020 20:51

In response to jornsby

‎07-17-2020 20:51

Hi @jornsby, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. As it turns out, as a Community Moderator I can't check your order status to share with you more details, therefore, my best advice for you will be to get in touch with our Customer Support team and I'm sure that they'll give you the information you need.

 

@Rich_Laue Thanks for your help.

 

I'll be here if you need anything else.

View best answer in original post

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4 REPLIES 4

‎07-17-2020 18:27

‎07-17-2020 18:27

The warranty apparently is over. Sorry, but it would be no different than a car. 

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‎07-17-2020 18:34

In response to Rich_Laue

‎07-17-2020 18:34

Yes, that is 100% comparable. 🤣

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0 Votes

‎07-17-2020 20:51

In response to jornsby

‎07-17-2020 20:51

Hi @jornsby, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. As it turns out, as a Community Moderator I can't check your order status to share with you more details, therefore, my best advice for you will be to get in touch with our Customer Support team and I'm sure that they'll give you the information you need.

 

@Rich_Laue Thanks for your help.

 

I'll be here if you need anything else.

Best Answer

‎07-17-2020 20:57 - edited ‎07-17-2020 20:59

In response to RicardoFitbit

‎07-17-2020 20:57 - edited ‎07-17-2020 20:59

@RicardoFitbit, please just remove my post, if possible? I was just frustrated and it would seem there really isn't any other solution anyway. I am just not impressed with Fitbit any longer and will start looking at other brands of trackers. Thank you, however, for your help!

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