GPS maps are not loading

[beaver6675]

Android app 3.23 (20243507) on Samsung A51 (Android 10)

1. I have one oddity in the Exercise screen: My latest run (using GPS on Charge 4) does not draw the map, but shows the red spinner.

2. The map shows up on my web account.

3. I just transferred to a new phone, and linked the tracker to the new phone. The most recent exercise did render with map on the previous phone, before I switched over.

4. Have rebooted, and tried force stopping the app, The earlier exercises render with map correctly.

Any ideas?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @beaver6675, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, your effort and patience troubleshooting this matter before to posting over here are appreciated. To troubleshoot this situation, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

I'll be here if the issue persists.

[beaver6675]

Hi @RicardoFitbit I am going to do that. I will let you know what happens in a follow-up post.

Before that, for you to show your app team, here is a  a pic of what happened when I restored my Fitbit account to a new phone (as in the post). It only happens to the topmost GPS exercise. All the previous ones rendered correctly after the new phone was sync'ed to my account.

[To app team: new phone, sync'ed Fitbit account, red spinner on topmost GPS exercise. [3.23 (20243507), Android 10, Samsung A51]].

[beaver6675]

Hi @RicardoFitbit 

Your recipe has worked. Now the topmost exercise rendered correctly.

FYI: when I switched phone, I used Samsung's Smart Switch app which tries to bring all your old apps and data across.

Thank you.