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GPS tracking on dashboard but not in android app?

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‎05-21-2019 10:25

‎05-21-2019 10:25

Hi, I've recently been onto Fitbit support and after a few checks was told that the issue I have is known about but there is no current fix. I was wondering if any one else was having the same problem where viewing tracked cycles the gps just draws a straight line from start to finish on the phone app. On the website dashboard its tracked correctly suggesting there is a syncing issue between the site, watch and phone app.

 

Just to mention my phone is the Google Pixel 3XL with the latest Android and updates.

 

Does any one know of a fix?

 

Thanks in advance,

 

Lee

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‎05-22-2019 12:12

‎05-22-2019 12:12

@leemundo Welcome! It's great to see you around!

 

Let me help you viewing your data on your app. Please try logging out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-22-2019 15:41

In response to AlvaroFitbit

‎05-22-2019 15:41

Hi Alvaro, thanks.

  Sadly I've still  got the same issue after logging out, restarting and logging back in.

 

  The below image is what it's showing on the phone app for my last ride .

 

Screenshot_20190522-233629.png

 

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‎05-29-2019 10:12

In response to leemundo

‎05-29-2019 10:12

Hi Alvaro,

 

  I wondered if you had got any more information or ideas on my issue?

 

Thanks,

 

Lee.

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