GPS tracks disappearing + voice cue on time not working.

[SunsetRunner]

Is there any reason why GPS tracks keep disappearing or sometimes double entering oncentre with the gpx and once with the steps?
Also do voice cues on time work for any one?

(Samsung s7 with fitbit charge hr)

[MarreFitbit]

Welcome to the Fitbit Community @SunsetRunner, hope you're doing great today! Thanks for bring this issue to my attention... is this the first time you had the issue? I'd recommend doing the following:

• Log out of your Fitbit App
• Force quit the App
• Restart your Charge HR 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

Hope that helps!

[SunsetRunner]

Afraid I have tried all of that, also un-installed and reinstalled the app.
Worked for a while. Seems to come back as an issue intermittently.

Also voice cues do not appear to work when set to time rather than
distance. Any further ideas?

[MarreFitbit]

Thanks for trying what I've suggested @SunsetRunner ! My best recommendation would be to get in touch with Customer Support directly so they can further investigate what could be going on here. 

Don't forget to mention the steps you've done so far to avoid getting the same ones.

Keep me posted about the outcome my friend!