06-04-2016 07:23
06-04-2016 07:23
Best Answer06-04-2016 09:51
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-04-2016 09:51
It's nice to see you around the Community @Cola
! Below are possible reasons for this issue:
1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. All challenge participants are not in the same time zone.
I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.
Keep me posted sweetie!
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Best Answer06-04-2016 10:32
06-04-2016 10:32
Best Answer06-04-2016 10:55
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-04-2016 10:55
Is the first time you had this issue with your activity @Cola?
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Best Answer06-04-2016 14:29
06-04-2016 14:29
Best Answer06-06-2016 04:07
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-06-2016 04:07
Totally @Cola
, keep me posted!
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Best Answer