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Galaxy J5 Prime compatibility

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‎09-06-2018 20:19 - last edited on ‎09-07-2018 07:19 by Fitbit Moderator

‎09-06-2018 20:19 - last edited on ‎09-07-2018 07:19 by Fitbit Moderator

Hi! I'm planning to buy the new Fitbit charge 3 but I want to know if my Galaxy J5 Prime is compatible 🙂

Thank you and have a nice day!

 

 

Moderator edit: subject updated for clarity and format.

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‎09-09-2018 05:11

‎09-09-2018 05:11

Welcome to the Forums @VeronicaMCh.

 

This might be happening because the Galaxy J5 Prime is not in the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

Keep in mind that while the app can work as long as the phone meets the minimum requirements, Android 4.4+ and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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