07-03-2016 06:17
07-03-2016 06:17
Hello!
2 issues here.
1. My fitbit won't sync to my Blue Tooth. It keeps giving me the Error message "Unable to communicate with Charge" and when trying to sync, a similar message on the app end. I have updated the app, reset my phone and device, uninstalled and reinstalled, etc. No luck.
2. The charge doesn't last more than 24 hours. I am now plugging it in every evening. I have cleaned my device witha dry toothbrush gently as recommended in the forum.
Could the two issues be related?
NOTE- I am travelling and am without the computer doggle to sync. Relying on mobile device.
Thanks!
Christa
07-04-2016 05:36
07-04-2016 05:36
Welcome to the Community @cmalsb20. Thanks for troubleshooting this issue by yourself. About the syncing inconvenience, could you please tell me which phone you have so I can provide you the correct instructions? In the meantime, please check that it is a compatible mobile device. About the battery, check this post where @AlvaroFitbit is providing a good troubleshoot about this.
Hope to hear from you soon.
07-04-2016 08:08
07-04-2016 08:08